Return and Refund Policy

This Return and Refund Policy applies to subscriptions and services purchased for Saanvi Society Management System.

1. Digital Service

Saanvi is a digital software service. Once access is activated and service usage begins, subscription fees are generally non-refundable.

2. Refund Eligibility

A refund may be considered only in cases such as duplicate payment, incorrect payment, payment made but service not activated, or a technical issue that prevents service activation and cannot be resolved.

3. Non-Refundable Cases

• Change of mind after activation.
• Incorrect data entered by society users.
• Failure to use the service after activation.
• Subscription expiry due to non-renewal.
• Temporary downtime or maintenance.

4. Upgrade or Downgrade

If a society upgrades or downgrades an active plan, prorata credit may be calculated and adjusted against the new subscription as shown in the system.

5. Cancellation

A society may choose not to renew the subscription after the current plan ends. Access may be restricted after expiry.

6. Refund Process

Approved refunds, if any, will be processed to the original payment method or adjusted as subscription credit. Processing time may depend on the payment provider or bank.

7. Contact

For refund requests, contact support@saanvisms.com or 9428170199 with society name, payment date, amount, and transaction reference.